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16 Courses

Promise to Pay
Learning Roots
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Learning Roots

Promise to Pay

First Call Resolution
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Learning Roots

First Call Resolution

Rapport Building with Customer
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Urgency Tools To Convince The Customer
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Telephone Etiquettes
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Learning Roots

Telephone Etiquettes

Active Listening
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Learning Roots

Active Listening

Effective Probing
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Learning Roots

Effective Probing

Negotiation Skills
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Learning Roots

Negotiation Skills

Call Summarization
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Learning Roots

Call Summarization

Handling Irate Customers
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Learning Roots

Handling Irate Customers

Key Skill
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Learning Roots

Key Skill

Importance of Effective Communication
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3 C
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Learning Roots

3 C

Code of Conduct (All Banks & Financial institutions)
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Code of Conduct (All Banks & Financial institutions)

The Code of Conduct for Training Participants outlines the expected behavior and standards of conduct for individuals attending our training sessions. It aims to create a respectful, inclusive, and conducive learning environment for all participants.

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Code of Conduct ICICI bank

Training on COC (Code of Conduct) is necessary to ensure compliance with organisational policies, legal requirements, and ethical standards. It helps in fostering integrity, mitigating risks, maintaining reputation, promoting accountability, and ensuring legal compliance.


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Learning Roots

Code of Conduct (Axis Bank)

Overall, adherence to a Code of Conduct is essential for fostering a positive and ethical work environment, maintaining legal compliance, and upholding the reputation and integrity of the organization.